Payment and Cancellation terms

Payment / PDF invoice by email:

• After placing your reservation, you will receive an order confirmation and a PDF-invoice for the tour by email.

• By paying the confirmation fee 30% of the tour price, we confirm the reservation. The full payment has to be paid by the invoice due date, approximately one month before the tour begins.

• If there are less than 28 days (4 weeks) prior the tour begins, the invoice must be paid in full by the due date.

• If there are less than 14 days prior the tour begins, the invoice must be paid as soon as the customer has received the invoice.

Cancellation of a tour or course:

• If you wish to cancel your booking more than 4 weeks before the tour starts, a cancellation fee of 30% of the tour price (advance payment) will be charged.

• If you cancel less than 4 weeks before the tour starts, a full 100% fee will be charged.

• Refunds will be paid to the bank account provided by the customer.
  

The organizer's right to cancel the tour:

• If the tour has to be cancelled, for example due to the guide´s illness, or there are not enough participants for the tour, we will refund 100% of the tour fee.
  

Interruption of the tour:

• If the tour is interrupted, e.g. due to the guide's illness, the remaining tour days will be fully compensated.

• If the client interrupts the tour, the remaining days will not be compensated.

Changes to tours due to weather / avalanche conditions:

• If the planned tour day cannot be organized due to weather or avalanche conditions, a replacement activity will be planned for the day.