Payment and Cancellation terms

Online Booking reservations are charged in full (100%) at the time of booking.
Refunds are made according to our general payment and cancellation terms.
The reservation is binding, and payments are non-refundable unless otherwise stated in the payment and cancellation terms.

After placing your reservation, you will receive an order confirmation and a PDF-invoice for the tour by email.
By paying the confirmation fee 30% of the tour price, we confirm the reservation. The full payment has to be paid by the invoice due date, approximately one month before the tour begins.
If there are less than 28 days (4 weeks) prior the tour begins, the invoice must be paid in full by the due date.
If there are less than 14 days prior the tour begins, the invoice must be paid as soon as the customer has received the invoice.

If you wish to cancel your booking more than 4 weeks before the tour starts, a cancellation fee of 30% of the tour price (advance payment) will be charged.
If you cancel less than 4 weeks before the tour starts, a full 100% fee will be charged.
Refunds will be paid to the bank account provided by the customer.

If the tour has to be cancelled, for example due to the guide´s illness, or there are not enough participants for the tour, we will refund 100% of the tour fee.

If the tour is cancelled, e.g. due to the guide's illness, the remaining tour days will be fully compensated.
If the client cancels the tour midway through, the remaining days will not be compensated.

If the planned tour day cannot be organized due to weather or avalanche conditions, a replacement activity will be planned for the day.